Raise a Formal Complaint
Should you remain unhappy, our management team will escalate your concerns to our Customer Care team for an independent review and ultimately our final response.
To help us investigate and try to resolve your complaint, we'll ask for the following information:
1. Your name, address and best contact details.
2. A clear description of your complaint and desired resolution.
3. Copies of any supporting documents.
It is our aim to resolve your complaint promptly and we will adhere to the following timescales:
• Within 5 working days, provide a written acknowledgement of your complaint.
• Keep you updated on the progress of your complaint, and within 8 weeks of receiving your complaint, we will write to you with our final response or update you advising when we will be in a position to provide you with one.
We may not always provide the answer you are looking for, but we will make sure we offer a clear explanation for our decision.
Final Response
Though we will always aim to resolve your complaint at the earliest opportunity, we are required to respond to all complaints with our final outcome within 8 weeks or explain why and how much further time is required.
The final outcome letter will include:
• our decision and reason as to whether the complaint has been upheld or rejected.
• details of any redress/remedial action being (or that has been) taken.
• your right to refer to the Financial Ombudsman Service (FOS) if you remain unsatisfied with the outcome, along with their contact details.
Please note, at any point, if we need longer to investigate or cannot resolve your complaint within 8 weeks, we will keep you informed of the current situation and the planned course of action.
For further help and advice related to Finance and Insurance complaints, contact from
The Financial Ombudsman Service,
WEB: www.financial-ombudsman.org.uk/
Email: complaint.info@financial-ombudsman.org.uk
Writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
For further help and advice related to mechanical complaints, contact
The Motor Ombudsman (TMO) Service
WEB: www.themotorombudsman.org
Phone: 0345 241 3008
Writing: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN,
For further help and advice related Data Protection complaints,
contact The Information Commissioner’s Office (ICO)
WEB: https://ico.org.uk/make-a-complaint/
Phone: 0303 123 1113
Customer Reviews
I had the best experience buying a used car! Very professional, honest and friendly. They are more than what is required, great customer service. I al... Read More
Anonymous
Me along with my wife, we recently bought a car from Kennington Car Sales and our experience was great. We have spoken to the salesperson and we are g... Read More
Anonymous
Top class service from this dealership. Great value great car buying experience. The salesperson was very helpful and friendly. 100% recommend.... Read More
Anonymous
Had a great experience while buying a car last week. Process was smooth and easy. Super helpful in not only setting up the car and answering all my qu... Read More
Qurat Ul Ain
Undoubtedly the best dealership in town. As always I am very happy to buy a nice car from here at a very reasonable price. 100% recommend.... Read More
Abdullah Cheema
Me along with my wife, we recently bought a car from Kennington car sales and our experience was great. We have spoken to the salesperson and we are g... Read More
Arham Raza
I would definitely recommend them to anyone who wants a hassle free purchase. Friendly, approachable and extremely helpful. One or two small issues wi... Read More
Allen Charles
Recently bought a car from this dealership and very happy with their service. Especially their every staff was very friendly and nice. Highly recommen... Read More
Malik Hadi
Contact Details
32-36 Aylesbury StreetBletchley
Milton Keynes
Buckinghamshire
MK2 2BA 01908 883940 07477 070105 sales@kenningtoncarsales.co.uk